Success Subtext
Last updated: 12 September 2026
Please read these terms carefully. They form a legal agreement between you and us, and they apply to every purchase you make and to your participation in any programme we provide.
By completing a purchase, or by using a payment link we provide to you, you agree to these terms.
Nothing in these terms affects your statutory rights as a consumer. Where anything in these terms conflicts with those rights, your statutory rights prevail.
Success Subtext is a trading name of Jags Journey Limited. It is a brand name, not a separate legal entity, and your contract is with Jags Journey Limited.
Jags Journey Limited is registered in England and Wales, company number 16500772. Our registered office is Union House, 111 New Union Street, Coventry, West Midlands, United Kingdom, CV1 2NT.
You can contact us at jag@successsubtext.com.
In these terms, "we", "us" and "our" mean Jags Journey Limited. "You" and "your" mean the person purchasing or participating in a programme.
You must be aged 18 or over to purchase.
Our programmes are designed for working professionals seeking to progress in their careers.
If you are purchasing in the course of a business, or your employer is purchasing on your behalf, you are buying as a business customer. The consumer cancellation rights described in section 7 apply to consumers only. Our return guarantee in section 8 applies to you either way.
The Promotion Method is a professional development course designed to help professionals understand the factors that influence career progression and promotion, and to apply practical strategies in their workplace.
The course currently comprises approximately six modules, approximately 34 lessons, approximately 16 hours of learning, and supporting tools and resources. These figures describe the course as it stands and are not contractual. The course may develop over time, as set out in section 5.
Some purchases also include implementation support, group sessions and one to one support. What is included in your purchase is what was described to you before you bought, on the sales page, in the checkout, or in the written offer or proposal provided to you. That description forms part of these terms.
Where you purchase through a checkout, your order is an offer to buy. A contract is formed when we confirm your purchase.
Where we issue you a payment link following a call, a contract is formed when your first payment is successfully taken.
Places on programmes involving live or one to one elements may be limited, and we may decline a purchase where we do not consider the programme to be a suitable fit. If we decline, you pay nothing.
If a price or programme description is obviously incorrect and you could reasonably have recognised the error, we are not obliged to proceed at that price.
We maintain and improve our programmes over time. This means that course materials may be updated, frameworks may be refined, examples may change, lessons may be reorganised or renumbered, resources may be replaced, additional materials may be added, and some materials may be discontinued.
The purpose of any such change is to maintain and improve the programme.
You are not entitled to any particular historical version of the course, a particular lesson, a particular resource or a particular structure. We will not remove a substantial part of what you purchased without providing a reasonable equivalent.
Where your purchase includes course access, access is granted on the date we communicate to you. Programmes may run in cohorts, so there may be a period between your purchase and the date access is granted. We will tell you before you purchase, or shortly after, when access will begin.
Once access is granted, we provide it for as long as we continue to offer that course. This is what we mean by lifetime access.
Lifetime access does not mean any of the following:
If we decide to stop offering a course altogether, we will give you reasonable notice and, where practical, an opportunity to download the materials you are entitled to use.
You are responsible for having an internet connection and a device capable of accessing video and written materials.
If you are a consumer buying at a distance, you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our programmes are contracts for services and for digital content that is not supplied on a physical medium. For those contracts, the cancellation period ends at the end of 14 days after the day on which the contract is entered into. The period therefore runs from the date of your purchase, not from the date access is granted.
That period can be extended where a trader does not give the consumer the cancellation information required by those Regulations. We set out that information in this section and in the cancellation form at the end of this document.
We do not ask you to waive any statutory cancellation rights. Where you ask us to begin providing services during the statutory cancellation period and you later cancel during that period, we may retain a proportionate amount for services supplied up to the point of cancellation, where permitted by law. Where digital content is supplied during the statutory cancellation period, your statutory cancellation rights will apply in accordance with applicable law.
The statutory period described in this section and the return guarantee in section 8 are two separate things with different starting points. The statutory period runs from the date of purchase. The guarantee runs from the date access is granted. The guarantee is in addition to your statutory rights and does not replace, shorten or limit them.
To cancel, email us at jag@successsubtext.com, or use the form at the end of these terms. You do not need to give a reason. We will reimburse you without undue delay and, where applicable, within the period required by law, using the same payment method you used.
In addition to your statutory rights, we offer a commercial return guarantee. It is a 14 day guarantee. It does not replace, shorten or limit the statutory rights described in section 7, and relying on one does not affect the other.
If, within 14 days of the date access to the programme is granted to you, you decide that the programme is not right for you, email us at jag@successsubtext.com and we will refund what you have paid.
The 14 days run from access rather than from purchase. Programmes may run in cohorts, so where access is granted some time after you buy, you have the full 14 days from that later date.
You do not need to submit coursework, provide evidence of completion, or satisfy any conditions in order to rely on this guarantee.
Where you are on a payment plan, we will cancel any remaining scheduled payments and refund what you have paid to that point.
Refunds are made to the original payment method. The time taken for funds to appear is determined by your bank and payment provider and is outside our control.
Where we provide a refund, your right to use the materials ends. You must stop using them and delete any copies you have downloaded.
After the 14 day period has ended, and except where your statutory rights or any other provision of these terms applies, fees are non refundable and any remaining instalments remain payable.
If you believe something has gone wrong, please contact us before raising a chargeback. We would rather resolve it directly, and it is usually faster.
The price that applies to your purchase is the price displayed to you before and at the point of purchase.
Prices may change for future customers. A later increase does not retrospectively change the price agreed with you, and a later reduction does not entitle you to a refund of the difference.
Prices are as displayed at the time of purchase. Where VAT or any other tax is required by law to be applied, it may be added to the applicable price in accordance with that law.
Payments are taken through a third party payment provider. We do not receive or store your full payment card details.
Payment plans. Where a payment plan is offered and you select it:
If a scheduled payment fails, we will contact you and may attempt it again. If it remains unpaid after a reasonable period, and after we have contacted you about it, we may suspend access until the account is brought up to date. If it remains unpaid after a further reasonable period, we may end your access and recover the outstanding balance as a debt.
From time to time we may include bonuses, masterclasses, additional resources, guest sessions or other supplementary materials with particular purchases or promotions.
You are entitled to the bonuses and additional materials expressly included with your purchase.
Future bonuses and additional materials are not guaranteed, do not apply retrospectively to earlier purchases, and may be changed, replaced or discontinued.
Where your purchase includes an implementation programme, it runs for the period described to you before purchase, and may include group sessions, question and answer sessions, and other live or recorded elements.
The schedule may change where reasonably necessary. We will give you as much notice as we reasonably can.
Questions may be submitted in advance of a session. We may use session time to answer submitted questions, teach a relevant topic, explain a particular issue, group together similar questions, address common implementation issues, or conclude a session early where there is insufficient relevant material remaining.
Attending a session does not guarantee that every question raised will be answered, and we do not offer unlimited live question and answer time.
Group sessions may be recorded, and recordings may be made available to participants for a limited period. We do not commit to making any particular recording available indefinitely.
Because participants may discuss confidential information about their employers, managers, colleagues and career circumstances, you must not independently record, transcribe, screenshot substantial session content, use AI notetaking tools, use transcription tools, or otherwise capture or process group discussions involving other participants, unless we have expressly permitted it.
This restriction protects other participants, and we treat breaches of it seriously.
Where your purchase includes one to one support, it may include an initial diagnostic call, further implementation sessions during the programme, and additional sessions after the programme where these are expressly included in the offer you purchased.
Calls are generally around 60 minutes, although the exact duration may vary.
Some offers include a number of additional one to one sessions spread over the period following the programme. The timing of those sessions depends on your circumstances and your employer's promotion cycle, and we do not commit to a particular calendar schedule.
Any ongoing support purchased separately is governed by the scope described to you before that purchase.
Please give at least 24 hours' notice if you need to cancel or reschedule a one to one call.
Where less than 24 hours' notice is given, or where you do not attend a booked call, the session may be treated as used.
This is subject to reasonable adjustments, to genuinely exceptional circumstances, and to your statutory rights.
Where messaging support is included in your purchase, it is provided for reasonable implementation questions, accountability and support. It is not an instant messaging service and it is not unlimited.
Where messaging support is included, we will generally respond within approximately 48 hours during normal working periods. This is an indication of the service you can expect rather than a contractual service level.
Communication may take place through business communication channels that we select from time to time, which may include email and, where appropriate, messaging services such as Telegram. We may change the channels we use, and you are not entitled to any particular platform.
We are not required to provide a personal telephone number for programme communication.
If you choose to provide your own telephone number, we may process it in accordance with our Privacy Policy.
You may choose to contact us through social media platforms. If you do, your interaction and any personal data involved will also be subject to that platform's own terms and privacy policy.
Social media is not a formal support channel. We do not monitor social media continuously and we do not commit to responding there. Please use our official contact details for anything relating to your purchase, your access or your programme.
We do not guarantee promotion.
We make no promise of promotion, salary increase, title change, job offer, performance rating, internal transfer, career advancement, or any other specific professional outcome.
We cannot control your employer, your manager, a promotion process, the availability of a vacancy, a restructuring, a performance rating, a salary budget, business conditions, or any other external factor.
Continuation support commitment. Where your purchase included one to one implementation support and you have received it, we offer a continuation support commitment.
You may qualify where you have:
The strategy needs a reasonable period to be implemented and assessed. In practice this will generally mean around six months, or a reasonable equivalent opportunity, depending on your employer, your circumstances and your promotion cycle.
If you qualify and have genuinely implemented the approach but have not achieved the relevant promotion outcome after that period, we will continue to work with you to identify what may be preventing progression and what should happen next. This will generally consist of up to three additional one to one sessions, broadly equivalent to ongoing support. The timing and focus will depend on your circumstances and your promotion cycle.
To take this up, contact us at jag@successsubtext.com and tell us where things stand.
This is a commitment to continued support and strategy. It is not a guarantee of promotion or any other particular career outcome.
Where you have not genuinely engaged with the programme, or have not made a reasonable effort to implement the strategy, this commitment does not apply.
You are responsible for your own decisions, your professional conduct, the conversations you choose to have with your employer, how you apply what you learn, and determining whether any particular strategy is appropriate to your circumstances.
Our programmes provide education and strategic support. They are not legal, financial, medical, HR or employment law advice, and no professional adviser relationship arises between us, unless we expressly state otherwise in writing.
Your account and access are personal to you.
You must not share your password or login details, allow another person to use your account, transfer your access, sell or lend your access, or share paid course materials with anyone who is not a customer.
We may suspend or revoke access where we reasonably believe there has been unauthorised sharing of access, transfer or resale of access, serious misuse, fraud, chargeback or payment abuse, a material breach of these terms, or seriously abusive or disruptive conduct.
Where it is reasonable to do so, we will contact you first and give you an opportunity to explain or to put matters right. Any suspension or termination is subject to applicable law and to your statutory rights.
Our business includes proprietary intellectual property. This includes our frameworks, models, methodologies, course materials, templates, exercises, written materials, videos, recordings, resources, teaching materials, branding, original concepts and terminology, and other proprietary materials.
All of this remains the property of Jags Journey Limited or the relevant rights holder. Nothing in these terms transfers ownership of it to you.
When you purchase, we grant you a limited, personal, non transferable and non exclusive right to use the materials for your own personal and professional development.
Without our written permission, you must not:
You remain free to use the general knowledge, skills, experience and learning you gain from the programme in your own professional work. This section protects the proprietary expression, frameworks, materials and methodology. It does not claim ownership of your general knowledge or your professional experience.
Unauthorised use may result in termination of access and in the other legal remedies available to us under applicable law.
Participants share real information about their employment and their working lives. You must keep confidential any information shared by another participant, including information concerning employment, employers, managers, colleagues, career circumstances, business information, personal circumstances, and any other confidential information disclosed during the programme.
You must not disclose or use another participant's confidential information outside the programme.
This does not prevent disclosure where required by law, or where the information is already lawfully in the public domain.
Participants must behave respectfully and appropriately towards us and towards each other.
We may take reasonable action where there is serious or repeated abusive behaviour, threatening behaviour, harassment, discriminatory conduct, unlawful conduct, disruptive behaviour, or material breach of these terms.
This may include removal from a group programme or suspension of access, subject to applicable law and to your statutory rights.
Jags Journey Limited is a registered CPD Provider with The CPD Group, Provider No. #790441.
The Promotion Method may carry CPD accreditation with The CPD Group. Where current accreditation applies, it is Activity No. #1021313 and currently carries 16 CPD hours.
Accreditation may be renewed, amended or changed. The current status, hours and period of validity are published on The CPD Register and can be checked at any time:
Certificates. Completion of the course is self certified. Where you declare that you have completed the course, a certificate of completion is issued on the basis of that declaration. We do not assess, mark or verify completion, and a certificate records your own declaration rather than an assessed result.
CPD accreditation applies specifically to The Promotion Method course. It does not automatically extend to separate coaching, mentoring, consultancy or strategy services.
You are responsible for your own CPD compliance. That includes checking the requirements of your employer and your professional body, deciding whether the course meets those requirements, recording your CPD, and obtaining any reimbursement or recognition you are seeking.
We cannot guarantee that a particular employer or professional body will recognise, accept or reimburse the course.
You are not required to provide a testimonial, and providing one is entirely voluntary.
Providing feedback does not give us automatic permission to use it publicly. Where we would like to use a testimonial publicly, we will seek your permission first.
We use third party platforms and providers to deliver our programmes, and the providers we use may change from time to time.
You do not have a contractual entitlement to any particular platform or provider, provided the service remains substantially available to you.
If a disability, learning difficulty or other condition would make any part of a programme harder for you to access, please tell us and we will consider reasonable adjustments.
Our Reasonable Adjustments Policy, available on our Policies page, explains how requests are considered.
We process personal data in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have.
If something has gone wrong, please tell us at jag@successsubtext.com. We would rather hear about it.
Complaints are handled in accordance with our Complaints Policy, available on our Policies page.
We are not currently a member of an alternative dispute resolution scheme. If we cannot resolve a matter between us, you remain free to take it to court.
You may end this agreement in accordance with section 7 or section 8.
We may suspend or end your access where you are in serious or repeated breach of these terms, in particular sections 12, 19, 20, 21 and 22, or where payments remain outstanding as described in section 9. Where it is reasonable to do so, we will contact you first and give you an opportunity to put matters right.
We will not terminate a customer's access arbitrarily or without cause.
On termination, your right to access and use the materials ends. The obligations in sections 20 and 21 continue to apply.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill.
We are not responsible for loss or damage that was not foreseeable, nor for loss of profit, loss of a promotion, loss of earnings, loss of opportunity, or business losses, except where these follow directly and foreseeably from our breach.
Except where the law provides otherwise, our total liability to you is limited to the amount you have paid us for the relevant programme.
We do not limit or exclude our liability in any way for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill and to digital content that is of satisfactory quality, fit for purpose and as described, or for anything else that the law does not permit us to limit or exclude.
Professional outcomes are not guaranteed. You remain responsible for your own decisions. Decisions made by your employer are outside our control. Our programmes provide education and strategic support.
Where we link to or mention a third party product, service or site, that third party's own terms apply, and we are not responsible for it.
Neither of us is responsible for a failure or delay in performing this contract that is caused by circumstances beyond our reasonable control.
Where such an event occurs, we will let you know as soon as we reasonably can and propose a revised schedule or a reasonable alternative. Where a significant part of a programme cannot be provided for an extended period, you may end the contract and receive a proportionate refund for what has not been provided.
Changes to these terms. We may update these terms. The version that applies to your purchase is the version in force on the date you purchased. We will not change the terms of a programme you have already paid for in a way that reduces what you receive.
Transfer. You may not transfer your place or your rights under these terms without our written consent. We may transfer our rights and obligations, and we will tell you if we do. Your rights will not be affected.
Third parties. No one other than you and us has any right to enforce these terms.
Severability. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
Delay. If we do not insist immediately that you do something you are required to do, or if we delay in taking action, that does not prevent us from taking action later.
These terms are governed by the law of England and Wales, and you may bring proceedings in the courts of England and Wales.
If you live in Scotland, you may also bring proceedings in Scotland. If you live in Northern Ireland, you may also bring proceedings in Northern Ireland.
Complete and return this only if you wish to cancel under section 7.
To: Jags Journey Limited, Union House, 111 New Union Street, Coventry, West Midlands, United Kingdom, CV1 2NT, jag@successsubtext.com
I hereby give notice that I cancel my contract for the supply of the following service:
Jags Journey Limited, trading as Success Subtext. Registered in England and Wales, company number 16500772. Registered office: Union House, 111 New Union Street, Coventry, West Midlands, United Kingdom, CV1 2NT. Contact: jag@successsubtext.com. Registered with the Information Commissioner's Office, ICO registration number 09910344710.